It’s possible the password reset email got filtered into your junk or spam folder.However, if it’s also not in your junk folder, please reach us at support@htvront.com and we’ll be with you to help!

The time frame for order delivery is divided into two parts:

Processing time:
Order verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2- 4 days.
Shipping time:
This refers to the time it takes to ship an item from our warehouse to its destination.US warehouse orders are shipped by USPS and usually take 3 to 7 business days, Other warehouse orders usually take around 15 days to reach their destination, but may sometimes take longer. orders usually take between about 15 days to arrive at their destination， but may sometimes take longer. Please see our Shipping Policy for the complete list of available options.

Easy! First, head over to our login page and key in your email.

• If you’re prompted to enter your password:
• You’re already registered and have an existing account with us
• If you’re not sure about your log in details, go ahead and try to reset your password (don’t worry, it happens)
• If you’re prompted to create a new account:
• The email you have entered is not registered for an account with us
• If you think you already have an existing account, try typing in that email
• OR Sign up and create a new account with us to enjoy your insider benefits!

If you’re still unable to access your account, feel free to contact us support@htvront.com

If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

Click sign in to enter the login page, and then click to create an account, enter your name, account number and password, and you can successfully register an account if the prompt is successful.