A-Signing inB-shippingO-Orders Issues
What should I do if my items were delivered to the wrong address?
First, contact your local courier as soon as possible to see if they can change the address. Then, email us about the problem.
What should I do if the package shows as delivered, but I haven't received it?
Firstly, we suggest you ask your neighbors and check if the courier placed it in the wrong location. If the package is still missing, contact your local post office or logistics company directly. They will provide you with a claim number. Then, please feel free to contact us. Thank you!
Why did my order take 12 days to deliver when the shipping time says 3-10 days?
The shipping time does not include order processing time. Please allow 2-4 working days for order processing (order verification, quality check, and packaging).
Why do I only receive one tracking number when my items are shipped separately?
To ensure the quickest delivery possible, some orders may be split into two or more packages. If you only receive part of your order after a long period, please email us with your order number, and we will respond as soon as possible.
How long does it take to ship after placing an order?
We will ship your order within 24 hours.
Tracking Your Shipment
you can track your order on this site: https://www.dhl.com/us-en/home.html
How do I know what shipping methods are available to me and what they will cost?

To view the shipping cost for a particular order, simply log into your account, add the items you wish to purchase to your cart and then click the green "Checkout" button. The checkout screen will show all the available shipping options along with their costs on the left-hand side of the screen.

What are your shipping rates and what are my shipping options?

We offer US local delivery. Please see our Shipping Policy for the complete lit of available options.

How do I know what shipping methods are available to me and what they will cost?
To view the shipping cost for a particular order, simply log into your account, add the items you wish to purchase to your cart and then click the "Checkout" button. The checkout screen will show all the available shipping options along with their costs on the left-hand side of the screen.
What is the shipping time ?
The time frame for order delivery is divided into two parts:

Processing time:
Order verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2- 4 days.
Shipping time:
This refers to the time it takes to ship an item from our warehouse to its destination.US warehouse orders are shipped by USPS and usually take 3 to 7 business days, Other warehouse orders usually take around 15 days to reach their destination, but may sometimes take longer. orders usually take between about 15 days to arrive at their destination, but may sometimes take longer. Please see our Shipping Policy for the complete list of available options.
What are your shipping rates and what are my shipping options?
We offer US local delivery. Please see our Shipping Policy for the complete list of available options.
Can I change my shipping after ordering?
No. Once an order has been placed we are unable to make any changes to the order or the shipping address.
What is transfer tape, and do I need it?
Transfer tape greatly aids the process of moving vinyl from its backing to the desired location.Heat transfer vinyl has a clear carrier sheet attached to the vinyl used.Once the vinyl is cut the excess vinyl is removed (weeded) and the project should be left on the backing.Then apply transfer tape to the project so that the vinyl will stick to the transfer tape when the backing is removed.The tape (and vinyl) are then applied to the desired location.Using the application tool, the vinyl should be rubbed with enough pressure to adhere it to the application surface and remove any air bubbles. Then slowly remove the transfer tape by pulling down one corner at an angle, slowly watching for any lift in the vinyl. So do you need transfer tape? In short, probably. You can move the vinyl from its backing to another location without transfer tape, but it will be very difficult if there are any spaces or intricate details.
When will I receive my package after I place an order?
It could be 3-10 days.
When can I expect delivery of my order?
Our delivery usually takes 3-10 days. We will ship the package to you as soon as possible.
Tracking Your Shipment
you can track your order on this site: https://www.dhl.com/us-en/home.html
Can I change the shipping address on my order once it has been placed?
The address can not be changed once the order was shipped. You can try to concact the post office.
Why should I pay shipping fee when my order was over $39?
1. your order amount should over 39 after using discount.
2. Free Shipping for order over $39 is in US only. If you shipping address is other country, please check our shipping policy here. https://www.htvront.com/pages/shipping-policy