Dear HTVRONT Friends:
Thanks very much for choosing HTVRONT's official website as your choice to purchase the Auto Heat Press. We really appreciate your love and support and highly value your customer experiences.
According to our mass production schedule, we have started a pre-sale event on the website on August 22. Currently, the event is still in progress.
Due to the balance between the daily output of the factory and the volume of cross-border logistics, we conduct this pre-sale in stages. Therefore, we posted the clear shipping time during the pre-sale. The shipping time of the seven batches of pre-order machines are: Sep 20th-30th, Oct 1st-20th, Oct 21st-30th, Dec 1st-10th, Dec 11th-30th, Nov 1st-10th, Nov 11th-20th, 2022.
During the time, HTVRONT Auto Heat Press on other channels has recently been launched and started shipping. And there's still a long waiting time for the delivery of these pre-sale orders, some customers, therefore, inquired about the delivery dates multiple times. Considering this situation, we publicize the shipments to you for much clearer information:
As of today, we have shipped out all orders by October 20, according to the schedule. And 95% of the demands of Oct 21st-30th have already been sent out(several customers need to verify their receiving addresses). For you to easily check out the order status, we set a query link here: https://www.htvront.com/pages/express-check
To protect consumers' further rights and interests, we also make this statement and compensation for you:
- The HTVRONT Auto Heat Press you purchased on our official website during the pre-sale period has a $30 higher value than orders on other channels (the machine price is $10 cheaper, and there's a gift package worth $20);
- We have developed an emergency delivery plan for all pre-orders to be delivered earlier. And we offer you "Compensation Service for Delayed Shipping", providing a $49 GIFT CARD for pre-sale orders that do not get shipped within the estimated time;
- For pre-sale orders that need to be shipped after November 15, we offer you a free replacement service for the original heat-pressing pad. Please get in touch with us to enjoy the benefit when you need to replace it(we will take on the shipping fee);
- All customers of this pre-sale event will enjoy a $189 worth of 49-month Basic Plan of subscription to the LOKLIK Workshop* for FREE after receiving the machine.
(*web: www.loklikworkshop.com. The SVGs we offer in the Workshop will reach 15,000+ by the end of the year and increase by 3,000 per month on average. The 49 months will count from the day LOKLIK Workshop charges. Remember to log in with the email address of your pre-sale order. LOKLIK & HTVRONT are owned by the same tech group. If there's any question, please email us at firstname.lastname@example.org)
If you hope your machine to be delivered earlier, please email us at email@example.com with the subject: "Order Number + Urgent Delivery." We will try our best to respond within 24 business hours.
We apologize for all the inconvenience caused to you, and we hope the Auto Heat Press can arrive at your doorsteps as soon as possible so you can enjoy easy crafting. And we sincerely hope that HTVRONT can hold your trust and support for offering you further companionship.
Have a nice day.