A1: It is normal, as sublimation ink sublimates into gas at high temperatures and produces odor.

A1: Ensure the two rails on the heat plate are properly aligned with the device’s sliding tracks.

A2: Check if the plate is fully inserted. Reinsert it and push it firmly into place.

A1: Turn off the power, remove the heat plate module, and reinstall it carefully, ensuring it’s fully locked in place. Then, power on again.

A2: Try replacing it with a new heat plate module.

A3: Contact HTVRONT customer support for further assistance.