Q1: Where can I find the recommended cutting and engraving parameters?
A1: You can refer to the "LOKLiK iEngrave™ Quick Reference Chart" in the enclosed Micro SD card for more parameters.
Q2: What to do when the engraving pattern appears uneven or with breaks?
Q3: What to do when I encounter software problems during the cutting or engraving?
A2: For LightBurn users, please visit
Q4: How to update firmware?
A1: You can visit (customerservices@loklik.com) for detailed update instructions.
Q5: How to maintain the laser module?
A1: The laser module will be contaminated after long use. To achieve the optimal cutting and engraving results, please follow the instructions below and maintain the module on a regular basis.
You will need: Allen Wrench, Non-woven Cloth, Alcohol or Isopropyl Alcohol Solution.
Step 1: Remove the laser window and air vent pipe;
Step 2: Dip a non-woven cloth in a small amount of alcohol or isopropyl alcohol solution(Note: Ensure the non-woven cloth is not too wet in case the excess liquid seeps into the laser module and damages the module);
Step 3: Use the non-woven cloth to clean the laser lens gently;
Step 4: Reassemble the laser window and air vent pipe back.
Window/Laser Lens/Focusing Column/Flame Sensor/Air Vent Pipe
Q6: What to do if LightBurn or Laser GRBL cannot detect the device when connected via USB?
Step 1: Ensure the baud rate is set to 921600 in LightBurn or Laser GRBL;
Step 2: You need to manually install the CH340 driver if your computer operates on old Windows or macOS. You can check the installation video on the attached Micro SD card or visit https://store.loklik.com/app-help for detailed instructions;
Step 3: If none of the above steps work, please contact LOKLiK customer service for further assistance.
2. Return & Exchange Policy
2.1 Return & Exchange Window
You may request a return or exchange within 30 days of receiving your LOKLiK iEngrave™️, provided the machine is unused, unopened, and returned in its original packaging.
A. Orders Not Yet Delivered
We will attempt to cancel the order and issue a full refund.
Please do not initiate a chargeback through your bank, as this may incur additional processing fees and delay the refund.
B. Orders Already Delivered
If you have already received the product, please contact us at support@loklik.com for return or exchange assistance.
Products must meet our return criteria. For returns due to non-quality issues, return shipping fees are the customer's responsibility. We are not liable for damage incurred during return shipping.
2.2 Return Conditions
To ensure your return or exchange request is approved, please make sure:
For non-quality related returns:
The product is unused and in like-new condition
All original packaging and accessories are included
The product has not been modified or altered in any way
A valid invoice or order number is provided
For returns due to quality issues or product defects, please provide a detailed explanation and supporting evidence.
Important: Returns without prior authorization will not be accepted or refunded.
2.3 Return Process
To return or exchange a product, follow these steps:
Contact our customer service team within 30 days of receipt with your order number and reason for return/exchange.
Upon approval, our team will provide detailed return instructions. Please strictly follow the guidelines provided.
Ship the product back along with the original packaging and accessories.
Once we receive and inspect the returned item, we will initiate the refund or exchange process.
Refunds:
If approved, refunds will be issued to the original payment method within 7 business days after we receive the returned item. The refund amount will exclude the original shipping fees, processing charges, and any discounts or promotional deductions.
Exchanges:
A replacement product will be shipped within 7 business days after receipt of the return. A tracking number will be provided via email once dispatched.
If you discover any issues with your item upon delivery, please contact our customer service team for prompt support.
3. Warranty Coverage
3.1 Warranty Period
Main Unit: Covered for 12 months from the shipping date. One-time replacement service is included. Covered components include the laser module, motherboard, motors, and power adapter.
Wearable Parts: Covered for 3 months from the shipping date. Includes acrylic panels, limited switches, rollers, timing belts, the Wi-Fi module, and power cords.
Consumables & Tools: No warranty coverage. Includes materials, screwdrivers, wrenches, cable ties, etc.
3.2 Additional Notes
Laser Head Warranty: Laser performance may degrade at different rates due to usage frequency, operating time, and environmental factors.
Except as required by law, LOKLiK shall not be liable for any indirect, incidental, or consequential damages, regardless of the legal theory, even if LOKLiK has been advised of the possibility of such damages.
3.3 Usage Notes
Always read the user manual carefully before using the product, and operate strictly according to the provided instructions.
Keep the original packaging in case the product needs to be returned or repaired, as it provides optimal protection during transportation.
4. Warranty Exclusions
To the extent permitted by law, this warranty does not apply to the following situations. If your issue falls under these conditions, please consult the appropriate third-party service:
Products or components with an expired warranty period;
Products purchased from unauthorized sellers or resold by third parties;
Damage caused by improper use, storage, or handling—such, such as misuse, dropping, electrical disconnection, unsuitable environments (e.g., exposure to water, chemicals, extreme temperatures, insects or rodents), or foreign object intrusion;
Damage resulting from repairs, modifications, or installations performed by unauthorized personnel;
Unauthorized disassembly, removal of the housing, or operation inconsistent with official guidelines;
Inability to provide valid proof of purchase;
Damage caused by unofficial, incompatible, or pirated software;
Damage caused by third-party components not approved by LOKLiK;
Issues caused by malware, hacking, or other malicious activities;
Damage due to force majeure or unexpected accidents;
5. Contact Us
Please note that our warranty policy is subject to change. Any updates will be published on our official website. For any warranty-related inquiries, contact our customer service team at support@loklik.com.
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