Welcome to the LOKLiK iPrinter™ DTF-A3-XP600 Support Center! Here, you'll find everything you need to set up, operate, and maintain your printer with ease. Whether you're a new user or troubleshooting a specific issue, our User tutorial videos, software downloads, FAQs, and maintenance guides provide step-by-step assistance.

We are committed to delivering fast and efficient support to keep your printer performing at its best. Need further help? Check out our after-sales policy for additional assistance.

User Tutorial Videos

Here you can quickly get started by watching step-by-step tutorial videos.

User Tutorial Videos

https://www.youtube.com/playlist?list=PLY31FJY4_OxWCVtzxdTf2rj-e-Nyxe6Ir

Essential Software Downloads

Here you can download the necessary software for your LOKLiK iPrinter™ DTF.

1. For Printer Setup - Betterprinter Software: https://drive.google.com/file/d/1Pan9r5wRXklmW8STgWicepjoAYjVMXKC/view?usp=sharing
2. For Image Editing - RIIN Software：https://drive.google.com/file/d/1Pan9r5wRXklmW8STgWicepjoAYjVMXKC/view

• Betterprinter and RIIN software need to be copied to the computer for decompression. Do not decompress and use it on the USB flash drive.

 

FAQs

Here you can find detailed guides and solutions to common issues.

How to Fix Ink Absorption Issues

Step 1:

1. Lift the machine cover and take off the window panel.
2. Gently press the ink sac to make sure it’s snugly connected to the printhead.
3. Check if the K, C, M, Y, and W ink tubes are submerged. If not, push them in and add ink until they’re at least 5cm below the liquid level.	/
4. Power on the machine and open the BetterPrinter software. Go to "Print set" and find the "Add ink" section on the right. Click "Start" and listen for the ink pump working. While the ink is being drawn in, carefully check: • Is the ink pad perfectly aligned with the printhead? • Does the ink pad firmly press against the metal base of the printhead during suction?
5. Ensure the entire ink flow system—ink, tubes, sac, printhead, and ink pad—is airtight. When ink flows smoothly into the printhead, through it, and into the waste ink bottle, stop the process by clicking "Stop" in the "Add ink" section of the "Print set" page in BetterPrinter.	/

Step 2: How to Adjust the Printhead If It’s Not Centered on the Ink Pad

1. Open BetterPrinter software. Go to the "System set" page, enter "666888" in the "Password" blank, and click "Login" to access the parameter settings. In the pop-up window, click "Load board" at the top, then select "Motor" on the left panel. Locate the "Power On" section and adjust the "Return distance" value accordingly: • If the print car is too far to the left, decrease the value. • If the print car is too far to the right, increase the value. (Recommended range: 10-1000)
2. Click "Save", confirm the success prompt, then close the settings page, exit the software, and power off the printer.	/
3. Restart the device and check the print car’s position when it resets. During cleaning or ink suction, ensure the printhead is correctly centered on the ink pad.	/

• 
  

Step 3: How to Adjust the Ink Pad for a Tight Seal Against the Printhead Base

1. Open BetterPrinter software, go to the "System set" page, enter "666888" in the "Password" field, and click "Login" to access the parameter settings.	/
2. In the pop-up window, click "Load board", then select "Clean cfg" on the left panel. Locate the "IC Motor" section and adjust the following parameters: • Flash height : typically 200. Click "Test" to observe. • Pump height and Protect height: typically 600-750. Click "Test" to observe. • Scrap ink height: typically 200-300.
3. Click "Save", confirm the success prompt, then close the settings page, exit the software, and power off the printer.	/
4. Restart the device and check the print car’s position when it resets. During cleaning or ink suction, ensure that the ink pad forms a complete seal with the printhead base, leaving no gaps.	/

1. 1. 
      

Step 4: Further Troubleshooting If Ink Absorption Still Fails

If the ink pad is correctly aligned with the printhead and tightly sealed, but the issue persists, try the following steps:

1. Move the print car away from the ink pad.
2. Without closing the software, turn off the machine’s power and pour a small amount of warm water onto the ink pad.
3. Pull out the waste ink tube from the waste ink bottle. Insert a syringe into the tube and suction. • Repeat this process 2-3 times.
4. Put the waste ink tube back into the waste ink bottle.	/
5. Turn the printer back on and start the "Add ink" process.	/

 

How to Solve Stretched Printed Image?

 

1. Open BetterPrinter software. On the "System set" page, enter 666888 in the "Password" field and click "Login" to access the parameter settings page. On the new page, click "Load board" at the top. Then, click "Motor" on the left side of the page, select the "YMotor" tab on the right, and enter 50(mm) in the "Motor distance" field under "Motor adjust". Click "Print test file". Measure the actual printed distance between the two straight lines using a ruler. Enter the measured value (e.g., 49.9mm, recommended to be accurate to one decimal place) in the "Actual distance" field. Click "Computer gear" again.
2. Click "Save" on the pop-up page. Once the success message appears, close the page, exit the software, and turn off the printer's power.	/
3. Restart the device and print the image again. If there is still a slight deviation, repeat the adjustment and testing process.	/

 

How to Fix Slow Printing Speed

 

1. Ensure the the computer and printer are connected via the USB cable directly. Do not use a USB hub.	/
2. Copy the softwares to the computer before use—do not run it directly from a USB drive.	/
3. Launch BetterPrinter software first, then open the RIIN software.	/
4. Set "Send Type" to "File" in RIIN software when printing an image. Click "Print" and save the file.
• The file will be saved in the "PrintFile" folder on the desktop (e.g., named "1620").
• Open BetterPrinter software, select "Task Brows" on the left panel.	/
• Navigate to the "PrintFile" folder.	/
• In the preview pane on the right, right-click and select "Refresh".	/
• Double-click the newly created file ("1620.prn"). You will see it listed under "Print Task" at the bottom.
• Click "Print" in the top left corner to start printing.	/
5. If printing is still slow, try using a different USB cable and test again.	/

 

Additional Questions

 

What to do if print colors fade or look incorrect?

A1: Do a nozzle ADJUST check to see if there are any ink breaks. If so, do the nozzle CLEAN task in the software;A2: Ensure using LOKLiK original ink.

What to do if the nozzle statue appears poor after performing nozzle adjust task?

A1: Ensure the ink pad and printhead are tightly sealed without any gaps, and check if there is any waste ink produced during the cleaning process.

How to fix a clogged printhead?

A1: Do the nozzle ADJUST task and check the nozzle statue result. If there are any ink breaks, perform the nozzle CLEAN function in the software;A2: Gently clean the printhead with a lint-free cloth and cleaning solution. For stubborn clogs, please contact LOKLiK customer service;A3: If the printer won’t be used for a while, apply a moisturizing solution to keep the printhead in good condition.

What to do if the computer can not connect to the printer?

A1: Ensure the printer is powered on;A2: Ensure the USB port of the computer is working properly;A3: Try with a new USB data cable;A4: Ensure the USB driver is working properly.

How to use the film correctly?

A1: Ensure the film is installed correctly with its edges aligned parallel to the vacuum suction platform;A2: Make sure the matte side of the film is facing up;A3: Please use professional DTF transfer film.

What to do if the printer suddenly stops printing?

A1:Stop and delete the ongoing task, then restart the software, printer, and computer and try again.

What to do if the ink adhesion is poor?

A1:Adjust the oven temperature and pressure settings, and reduce the ink consumption in RINN.

Contact Info

Customer Service

Return and Exchange Service

Processes

Warranty Service

1. a. Motherboard

2. b. Printhead and Related Components

3. c. Other Accessories

Other accessories, excluding materials (such as ink, ink bottles, ink tubes, ink pads, and ink scrapers), are covered by a 12-month Warranty from the date of shipment;

4. d. Any replacement product or parts installed during the warranty period will be covered under the original warranty for the remaining duration. Any replaced product or parts will become the property of LOKLiK;

5. e. Disclaimer

• ● The Warranty for the ink-contact components requires the printer to use LOKLiK ink exclusively. Warranty coverage does not include the printhead blockage resulting from using ink from other brands;
• ● This warranty extends only to those products purchased and used within the continental United States (excluding Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands) and which were initially purchased by you from the LOKLiK official store;
• ● Warranty excludes damage caused by user negligence or improper use, and the damage must be confirmed by our customer service team or engineers as non-user-induced.