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Buying on Htvront
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B-shippingO-Orders Issues
Why haven’t I received an order confirmation even though I have a PayPal receipt?
Please ensure you entered the correct email address when placing your order. Provide us with additional information such as your name, shipping address, and transaction ID. If you have any relevant payment screenshots, feel free to send them to us as well.
Can I cancel my order and receive a refund?
If you need to cancel your order and request a refund, please email us within 48 hours of payment. Requests made after this period will not be accepted. Note: Refunds will only be issued to the original payment method used.
Can I request my heat press in white?
The color of the machine in the bundle is usually random, as indicated below the product title. If you want a specifc color, please note it on the order page. If there is no option to do so, you can contact us after completing the payment to request a color change.
How long does it take to ship after placing an order?
We will ship your order within 24 hours.
Can I change my shipping after ordering?

Can I change my shipping after ordering?

No. Once an order has been placed we are unable to make any changes to the order or the shipping address.

When will I receive my package after I place an order？
It could be 3-10 days.
Can I cancel the order once the order has been shipped?
The order can not be canceled if it has been shipped.
Can I cancel the order once the order has been shipped?
The order can not be canceled if it has been shipped.
where can I find the code I have redeemed?
You can find your code at membership page-rewards history.
Why should I pay shipping fee when my order was over $39?
1. your order amount should over 39 after using discount.
2. Free Shipping for order over $39 is in US only. If you shipping address is other country, please check our shipping policy here. https://www.htvront.com/pages/shipping-policy