How can we help?
Buying on Htvront 
Cart & Payment
Your Orders
Your Htvront Account
B-PurchasingC-CheckoutO-Orders & Returns
What should I do if the product is of poor quality and doesn't work well?
Please email us and provide videos demonstrating the issue. We will promptly assess the product's condition and address the matter ASAP.
What is your return period?
We have a 30-day return period. Please note that the product must be brand new and 100% unused.
How can I return a package I don't want, even though it's brand new?
If the return is not due to a quality issue and the item is brand new, the customer must bear the return shipping fees according to our return policy. If you accept this, please email us as soon as possible.
What should I do if I only received part of the items in my package?
Please send us pictures of the outer packaging with the tracking number and SKU.
What do I do if my order is lost?
If your order is lost, please contact our customer service.
How do I place an order?
Via our website is the best way. You may also contact and have us help you to place an order for you. If you want to order our products in large quantities or cannot place an order, you can contact our online customer service or contact us by email: support@htvront.com
How will you refund me ?
The money will be refunded back to the original payment channel.
What if I received the wrong products or my order is missing items?
Please send us the pictures of the label on the package and all the products you have received. We will reissue the products to you.
What if some or all of the items I ordered are damaged?
Please send us the pictures of the label on the package and the item's problem. We will reissue the products for you or give you a partial refund.
What do I do if my order is late?
If your order delayed over 5 days,we will give you delay compensation. You can check our refund policy here https://www.htvront.com/pages/return-refund
What if I want to return part of my order or my entire order?
Hello , we do not recommend you to return, because you have to bear the freight yourself, which is not cost-effective for you. For this cost you can buy more other vinyls.
If you meet problems with your order, you can contact our customer service. And you can check our refund policy here:
If you meet problems with your order, you can contact our customer service. And you can check our refund policy here:
What is your refund policy?
You can check our refund policy here https://www.htvront.com/pages/return-refund
